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Since 1996
New Moon Occult Shop

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Discounted stuff, damaged stuff, samples, discontinued items all on sale  from New Moon Ocult Shop Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from NewMoon(Enterprises)Ltd. This returns policy does not affect your statutory rights.

If the item was damaged in transit

  • If you take delivery of a New Moon (Enterprises) Ltd. package and the contents have been damaged in transit, you must notify us within 48 hours by phone, email or fax. The Post Office or courier company may wish to collect the damaged item from you. In this case, please do not return the item. If this is not the case, we will give you a returns authorization number and please follow the instructions below to return your item.

If the item is defective

If we sent you an item you did not order (an "incorrect" item)

  • As soon as you find out we've sent you an incorrect item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure to correct the mistake.
How to Return Your Damaged, Defective or Incorrect Item

Please follow the steps below to enable us to process your refund efficiently:

  • jot down a quick note with your name, address, order reference number (if there is one) and give the reason for the return (including a full description of the fault if the item is defective)
  • wrap the item securely in its original packaging (if possible) with all warranty cards, licences, manuals and accessories
  • send the package to the address below:
New Moon (Enterprises) Ltd. Returns Department
PO Box 110
OX11 9YT
United Kingdom
  • please note that we cannot accept returns without a returns authorization number
  • we will notify you via e-mail when we have processed your return--this may take up to three weeks
  • for your protection we insist that you use a recorded-delivery service

Note: in the event of New Moon (Enterprises) Ltd. sending you a replacement for a damaged, defective or incorrect item, you must return the original item to New Moon (Enterprises) Ltd. within 14 days. New Moon (Enterprises) Ltd. reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 14 days of the date on which New Moon (Enterprises) Ltd. confirms we will issue a replacement.

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Books of Shadows and Spells, Herb Lore and more

PO Box 110
OX11 9YT

Tel: 01235 819 744
In'tl: 011 44 123 581 9744
Fax: 01235 812 367

Email Us

VAT # 642 1614 66
Company Registration Number
03272103 - New Moon
(Enterprises) Ltd.

All information copyright New Moon (Enterprises) Ltd unless otherwise noted. For cyberspace copyright info CLICK HERE
Disclaimer: All items in this on-line store and our printed catalog are sold as curios only and subject to Terms and Conditions HERE.
We can make no claims nor guarantee any medical, supernatural or magical qualities for any product.