Cooling-off Period

At New Moon (Enterprises) Ltd. we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for special order items and/or services where the service has been executed. We regret that we also cannot accept cancellations of contracts for the purchase of audio and herbal products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please contact us for a returns authorization number giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

New Moon (Enterprises) Ltd. Cancellations Department

PO Box 110

DIDCOT

OX11 9YT

United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we insist that you use a recorded-delivery service as we are in the worst (officially) postal district within the UK.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: the picking, cleansing and blessing service executed on all items)

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

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