Your Statutory Rights
At New Moon (Enterprises) Ltd. we want you to be delighted every time you shop with
us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your
purchase, you can return it to us in its original condition within 7 days of
the date you received the item.
By law, customers in the European Union have the right to withdraw from the purchase of an
item within seven working days of the day after the date the item is delivered. This applies to all of our products except for special order items and/or services where the service has been executed. We regret that we also cannot
accept cancellations of contracts for the purchase of audio and herbal products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please contact us for a returns authorization number giving the reason for the
return as "contract cancellation". Please package the relevant item(s) securely
and send it to us with the delivery slip so that we receive it within seven
working days of the day after the date that the item was delivered to you. The
return address is:
- New Moon (Enterprises) Ltd. Cancellations Department
- PO Box 110
- OX11 9YT
- United Kingdom
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we insist that you use a recorded-delivery
service as we are in the worst (officially) postal district within the UK.
Please note that you will be responsible for the costs of returning
the items to us unless we delivered the item to you in error, or if the item is
damaged or defective. If we do not receive the item back from you, we
may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will
not be able to cancel any contract you have with us for additional services
carried out by us (eg: the picking, cleansing and blessing service executed on all items)
As soon as we receive notice of your cancellation of this order, we
will refund the relevant part of the purchase price for that item together with
the item's normal postage charge--we cannot refund any priority, express or
courier component of the postage charge. For more information on your right to
withdraw from your purchase within the seven working day cooling-off period,
visit the Department of Trade and Industry's website at:
Other Statutory Rights
For more information about your other statutory rights, please
visit the Department of Trade and Industry's Consumer Gateway website at:
Click here to
go back to the main ordering policy page.