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Customer Satisfaction Survey
If you are a customer and you'd like to vent your spleen or praise us to the rafters, please do fill it in! All information gathered goes directly to upper management and is kept strictly confidential. Filling out the survey will not put you on our mailing list, but it will help us improve our service to you, our valued customers!
I have shopped with New Moon:
Online
At the Pagan Federation Conference
At the Witchfest Conference
At EasterCon
At another conference (please specify)
I have never shopped at New Moon
I also like to shop for pagan goods at:
[Feel free to list multiple stores separated by commas]
The telephone service I receive from New Moon Occult Shop is:
Exceptional
Above average
Satisfactory
Below average
Poor
NA - I don't use the phone
The overall service I receive from New Moon Occult Shop is:
Exceptional
Above average
Satisfactory
Below average
Poor
NA - I don't shop at New Moon
Overall, I think the price of items at New Moon Occult Shop is:
excellent, a lot for your money
very good, better than the competitors
average, similar to other stores or catalogs
below average, most places are cheaper
poor, prices seem very inflated to me
Customer Service is
Always very friendly and attentive to my needs
Always friendly
Satisfactory
Rarely friendly
Rude
My order is delivered
Very fast
In a timely manner
Within a satisfactory amount of time
Usually later than I would like
Very slow
My order is usually received
with no back-orders
with few back-orders
with numerous back-orders
with a lot of back-orders
My order is usually packaged
very well, rarely damaged
well, few damages
poorly, I can expect damaged product
The accuracy of my order is
excellent, I always get what I ordered
very good, I usually get what I ordered
below average, I expect mistakes
poor, too many mistakes to mention
If I call Customer Service with a problem or question, my problem is
I have never called with a problem
handled in a timely manner, above average
handled in a satisfactory amount of time
handled slow, needs improvement
In what ways would you like to see us improve New Moon Occult Shop?
What do you like most about New Moon Occult Shop?
What do you think our competitors do better?
Any other comments you would like to share ... ?
So we can contact you (via e-mail) in case you win one of the drawings, please provide us with some basic contact information. This information is kept strictly confidential:
Name
Title
Company
Street Address
City
Post Code
Country
Phone
E-mail
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